I now have a stupid, grinning roadrunner cartoon permanently embedded in my Outlook Express e-mail client, an ActiveX program I can't find to remove, and a mostly-working internet connection. Browsing doesn't seem to be appreciably slower, as long as I'm viewing a page that's already in cache, and I'm able to receive e-mails from the POP3 server.
Unfortunately, attempting to send an e-mail to an address in some other domain besides Road Runner gets me something like this:
An unknown error has occurred. Account: 'FooRider @ RR', Server: 'smtp-server.tx.rr.com', Protocol: SMTP, Server Response: '421 Service not available', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67or this
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'xxxxx@yahoo.com'. Subject 'Re: grrrrrrrrrrr', Account: 'FooRider @ RR', Server: 'smtp-server.tx.rr.com', Protocol: SMTP, Server Response: '550 relaying mail to yahoo.com is not allowed', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79The first is no surprise, given what I've read on forums regarding Comcast-to-Road Runner migrations suffered out on the left coast. But does Road Runner honestly expect me to give up being able to send e-mails from my work machine by SMTP?
That's exactly the question I asked in my second missive to Road Runner's tech support. I don't actually expect to hear back from them this time either, but those folks are not without a sense of humor. From their tech support page:
Road Runner is proud to offer industry leading tech support through a variety of channels. All of our online tech support channels are available 24 hours a day, 365 days a year.
Outlined below are your technical support channels:
Technical E-mail Support
Try our Technical E-mail Support where you can get answers in hours not days.
"Hours not days"? Good one, guys. I just can't stop chuckling.
2 comments:
All the computer talk sounds like my brother! And I don't understand most of it :-)
Sounds like their SMTP server is hosed big time.
Tell them to fix it or you will turn them into whatever state authority controls utilities. They are responsible for making sure things transition smoothly. It ain't happening.
Get in touch with me if oyu need further help.
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